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FAQ

 

  1. How quickly do you process our orders?

All orders that you place with us before 3 pm EST will be shipped on the same day and they can be received under overnight delivery. However, if you place an order after 3 pm will cut off and can be shipped on the next business day only. We will provide shipping only on the business days, we are closed on weekends and holidays.

 

  1. What countries do you provide shipping to?

We are currently providing service to the United States. We hope that our shipping facility will soon be available throughout internationally in the near future.

 

  1. How much do you cost for Shipping?

The shipping charge will be calculated depending on the weight of the medication and the location of the customer in terms of distance. You are asked to add the zip-code of your location while you are adding the product on to your shipping cart, with that you can view the cost of shipping. Some of the products would also have the special free shipping and promotional offers.

 

  1. Do share our information with anyone?

No, we do not share any of your information with anyone. We, here provide a high security for the data that you provide to us. We are very concerned about the little details that you provide to us, which makes that we will not share either rent nor sell our customer details to any anyone under no circumstances.

 

  1. Where are you shipping from?

Your order will be shipped from our warehouse location in Miami, Florida, USA.

 

  1. How can I cancel my Kratom order?

If you want to cancel our order, you are requested to send an email message to us, before you order shipping. Also, you must have to provide the order number in the message.

 

  1. How long does it take for shipping?

Once you have placed your order with us, it would take around 4-7 business days for the order to be processed. Once the order processing has been done, then it will be shipped to you, we would provide you a tracking number using which you can track your order at any time. Within the span of 10-15 days, your order will be delivered to you. For returns, refunds, and cancellations, you have to email to us and get notified.

 

  1. Is Kratom legal in my state?

As of now, Kratom powder is not legal in the following states in the US:

  • Alabama
  • Arkansas
  • California (San Diego County)
  • Florida (Sarasota County)
  • Illinois also bans the sale of Kratom to people who are under 18 years.
  • Indiana
  • New Hampshire
  • Rhode Island
  • Vermont
  • Wisconsin

 

If you reside in any of these states, then you will not be able to order Kratom powder from us. Since Kratom has been banned and has strict rules regarding its sales.

 

  1. Can I pay by check?

No, we do not accept check, however, we do accept e-check (electronically generated check) to pay for your Kratom orders online. Check with our customer support for any queries.

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