Faq

Are packages shipped in a discreet way?

Yes, we are very happy to let you know that we deliver your package through the best services of USPS in white cardboard boxes. All the content information is kept discreet, with just the label, ”TKC” on the box. The contents of the shipment will not be mentioned on the box, either.

At “The Kratom Capsules”, we strive hard to overcome the challenges in order to meet customer satisfaction. We are very much delighted to serve the Kratom Capsules fans, being a part of this wonderful industry. Our main goals are inclined towards these points.

– High-Quality Kratom Capsules at the best prices.

-Only natural products and solutions.

-Lightning fast Shipping.

-Quick and User-friendly Customer Support.

Contact us

If you have any queries that need to be addressed by us, you can fill out the contact form on our website with your name, Email, Subject and the message. Once you have sent it to us, we will revert back as soon as possible depending upon our working time – 9 am to 5pm-Monday to Friday.

Payment Options

We do accept Visa Card and MasterCard.

Credit Card Payments

The orders to be processed with Credit Card Payment has to be done online or over the phone with a matching address for credit card billing and shipping.

Confirmation through E-mail

Once you place your order with us, you will receive a confirmation Email as a notification. When your order gets shipped, you will receive a tracking order to track your content.

Shipping:

All orders are shipped carefully and separately in individual batches in white box mailer under the tag – “TKC”. Our shipping is mostly carried out Monday to Friday where the cutoff time is 3 pm Central Standard time.

Next Day Shipping:

On opting for the lightning fast, next business day shipping option with us, there are certain limitations attached to it.

– Overnight Shipping doesn’t apply to international shipping addresses.

-Only the orders which have been placed before 3 pm will be delivered the next day under this privilege. Any order placed after 3 pm Central Standard time will not be delivered the next day. For example, any order placed after 3 pm on Monday will only be delivered on Wednesday.

-If you place your order on Fridays, it will only be delivered on the following Monday. Orders placed on Saturday and Sundays will be delivered on the following Monday or Tuesday. However, if you are in need of delivery on Saturday, it might include additional charges coupled with the Next day Shipping charge. For any queries on the same, you can contact us through the contact form on our website.

-Holidays don’t come under business days.

– We cannot be held responsible for any external factors like weather that might lead to the delay and stoppage of packages.

Is my signature needed?

Commonly, we don’t ask for your signature once you receive the package. However, you will have to comply for the same if it is requested by the delivery persons for their own verification.

Thank you for shopping with us!!

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